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Improving Patient Satisfaction with the Medicare Health Outcomes Survey (HOS)

What is the HOS?

The Medicare Health Outcomes Survey (HOS) is a patient satisfaction survey that affects CMS star ratings. It consists of a baseline and follow-up survey two years later. The baseline survey is conducted from April through June and follow-up from May through July. Either the Medicare patient or his/her designated representative may respond to the survey. 

Tips for Physicians


  • Conduct a fall risk assessment with your patients. Recommend treatment and resources as needed, including referral to social worker.
  • Conduct medication reconciliation with patients for appropriate usage and, as appropriate, modify prescriptions to reduce risk of falling.
  • Encourage physical activity and specific exercises to increase leg strength and balance.
  • Encourage annual eye exams and prescription updates for glasses and contact lenses as needed.

Download a flyer, which includes the above information that you can hand out to your staff. Additional information on the HOS survey is available on