Improving Patient Satisfaction with the Medicare Health Outcomes Survey (HOS)
What is the HOS?
The Medicare Health Outcomes Survey (HOS) is a patient survey that affects CMS Star ratings. It’s the first patient-reported outcome survey used in Medicare-managed care to measure how a member’s perception of their health – both physical and mental – has changed over time. HOS is administered July through November each year. Survey data is collected annually for a new sample of Medicare Advantage members, or cohorts, with a two-year follow-up survey for each baseline cohort. Either the Medicare patient or his/her designated representative may respond to the survey.
Tips for Physicians
- Conduct an annual wellness visit: review and address health assessment results
- Use validated tools to screen patients for falls risk and develop a falls risk reduction plan for patients who screen positive
- Document the screening (and falls risk reduction plan if performed) and include the appropriate CPT II code on your claim
- Ask the patient if they have experienced urinary incontinence, as patients may be hesitant to initiate discussion on this topic themselves
- Conduct medication reconciliation with patients for appropriate usage