Improving Patient Satisfaction with the Medicare Health Outcomes Survey (HOS)
What is the HOS?
The Medicare Health Outcomes Survey (HOS) is a patient satisfaction survey that affects CMS star ratings. It consists of a baseline and follow-up survey two years later. The baseline survey is conducted from April through June and follow-up from May through July. Either the Medicare patient or his/her designated representative may respond to the survey.
Tips for Physicians
- Conduct a fall risk assessment with your patients. Recommend treatment and resources as needed, including referral to social worker.
- Conduct medication reconciliation with patients for appropriate usage and, as appropriate, modify prescriptions to reduce risk of falling.
- Encourage physical activity and specific exercises to increase leg strength and balance.
- Encourage annual eye exams and prescription updates for glasses and contact lenses as needed.