Skip to main content

Provider Information Regarding COVID-19 (Coronavirus)

We are closely monitoring the COVID-19 (Coronavirus) situation. The health and well-being of your BlueCross BlueShield patients is our top priority, and we remain committed to ensuring our members and customers have access to the care and information they need.

We're here to help you

We're waiving cost-sharing for COVID-19 testing and treatment

We’re waiving all copays, coinsurance, and deductibles (including deductibles on HSA plans) for FDA-authorized COVID-19 lab tests and clinically appropriate treatment for your BlueCross BlueShield Commercial and Medicare Advantage patients.

We’re expanding coverage for telehealth and waiving cost-shares

To keep your BlueCross BlueShield patients safe and at home, we are temporarily reimbursing for any clinically appropriate claims billed with an 02 place of service.

We are closely monitoring drug supplies and potential COVID-19 pharmaceutical treatments

We haven’t received confirmation of any medication shortages related to COVID-19 or approved treatments. We are encouraging members to use their 90-day mail-order prescription benefit and putting proactive measures in place to prevent stockpiling and potential shortages.

An Important Message from our Chief Medical Officer, Thomas Schenk, M.D.

Frequently Asked Questions (FAQs)

Updated September 17, 2020

Antibody Testing

Who can get COVID-19 antibody testing?

  • COVID-19 antibody testing tells individuals who may have had symptoms if they were infected 1-3 weeks prior; scientists do not know yet if antibodies protect from reinfection and/or how long immunity might last
  • Click here to review guidelines from the NYSDOH on serologic and diagnostic testing for COVID-19
  • The CDC has stated the antibody test is not 100% accurate and should not be used to determine if someone can return to work or participate in group gatherings; mass testing should be used for research purposes only

Is COVID-19 antibody testing covered?

  • Given what we know to date and following guidelines issued by NYSDOH, serologic (antibody) testing will be reimbursed and covered at a $0 cost share through October 23, 2020  for all clinically-appropriate testing dating back to April 10, 2020 for patients who meet NYSDOH guidelines AND have a prescribed lab order only
  • Please note: to ensure claims are processed appropriately at this time, the following codes should be billed with antibody testing:
    • 86328 or 86769
  • Please note: patients who do not meet NYSDOH guidelines for testing AND do not have a prescribed order for testing will not be covered        
    • This exclusion also includes surveillance testing for employment, education, or broad public testing to identify individuals who may have been exposed
    • You can advise your patients that occupational and education-required testing may be done by appointment at any of the NYS testing sites by calling the NYSDOH at 1-888-364-3065 or contacting their county health department
  • As a reminder, while all in-network and out-of-network public and independent laboratory testing is covered, Quest Diagnostics remains our preferred laboratory
  • BlueCross BlueShield will continue to evolve our testing policy based on science and will cover clinically-appropriate, provider-ordered testing at no cost to our members

Can pharmacies provide antibody testing?

  • Pharmacists may temporarily conduct COVID-19 diagnostic testing for BlueCross BlueShield members that meet medically-appropriate testing guidelines and have an order from their doctor at New York State pharmacies through September 19, 2020 which may be extended based on regulatory guidelines
  • Please contact BlueCross BlueShield at (716) 887-2054 or 1-800-666-4627 prior to submitting claims for COVID-19 testing to review qualifications, requirements and the claims submission process

COVID-19 Testing Coverage & Billing

Who can get tested for COVID-19? What’s medical necessity?

  • COVID-19 diagnostic testing is recommended for individuals who are symptomatic or came in contact with a symptomatic individual but are asymptomatic  and will tell if they have a current infection or very recent infection
  • We are following the guidelines established by the Centers for Disease Control and Prevention (CDC), as well as the New York State Department of Health (NYSDOH)
  • These criteria may evolve to include more people over time, so we encourage providers to monitor the links above for the latest updates

What should I do if I have a patient who meets the criteria for testing?

  • If you suspect a patient has the coronavirus, we advise you to contact your patient’s local health department for guidance

What labs are performing COVID-19 testing?

  • The capacity for testing in FDA-authorized public and private labs continues to increase each day
  • Please contact your patient’s local health department for consultation on the best lab to direct their specimens.
  • We’re waiving all copays and deductibles (including deductibles on HSA plans) for FDA-authorized COVID-19 tests conducted at any public or private lab (this temporarily includes out-of-network labs)
  • Quest Diagnostics continues to be our preferred outpatient laboratory

Do COVID-19 test specimens need to be sent to Quest for coverage?

  • Please contact your patient’s local health department for consultation on the best lab to direct their specimens
  • Quest Diagnostics continues to be our preferred outpatient laboratory
  • If specimens are sent to an authorized lab other than Quest, we will still waive your patients’ copays, coinsurance and deductibles (including deductibles on HSA plans)
  • For the latest updates on Quest Diagnostics' COVID-19 testing capabilities, please visit their website

Are COVID-19 lab tests and office visits covered?

  • We’re waiving all copays, coinsurance and deductibles (including deductibles on HSA plans) for FDA-authorized COVID-19 lab tests for patients who meet the NYS Department of Health guidelines for testing and have a prescribed order for testing through December 31, 2020
  • This applies to both the test and the related in-network provider visit to order the test for any of your Commercial or Medicare Advantage BlueCross BlueShield patients who meet the NYSDOH guidelines for testing
    • Please note: patients who do not meet NYSDOH guidelines for testing AND do not have a prescribed order for testing will not be covered
    • This exclusion also includes surveillance testing for employment, education, or broad public testing to identify individuals who may have been exposed
    • You can advise your patients that occupational and education-required testing may be done by appointment at any of the NYS testing sites by calling the NYSDOH at 1-888-364-3065 or contacting their county health department
  • The New York Department of Financial Services is mandating that providers do not collect any deductible, copayment, or coinsurance for these patients (for dates of service on or after March 1)
  • Note: COVID-19 testing claims will be processed for services dating back to either February 4, 2020 (U0001) and (U0002) or March 13, 2020 (87635); office, urgent care and ER visit claims will be processed for services dating back to March 1, 2020
  • Any relevant claims submitted after this date and before the change is implemented will be reprocessed
  • BlueCross BlueShield will continue to evolve our testing policy based on science and will cover clinically-appropriate, provider-ordered testing at no cost to our members

Are preauthorizations required for testing of COVID-19?

  • There are no prior authorizations related to lab testing for COVID-19

What codes should I bill for the office, urgent care or ER visit related to the COVID-19 lab test order?

  • We are working closely with the federal and state officials to support the most appropriate and uniform coding guidance for COVID-19 testing
  • To ensure claims are processed appropriately, with $0 cost-share for members, please use the following diagnosis coding for office, urgent care or ER visits related to COVID-19 testing:
    • For cases where there is a concern about a possible exposure to COVID-19, but this is ruled out after evaluation, it would be appropriate to assign the code Z03.818: Encounter for observation for suspected exposure to other biological agents ruled out
    • For cases where there is an actual exposure to someone who is confirmed to have COVID-19, it would be appropriate to assign the code Z20.828: Contact with and (suspected) exposure to other viral communicable diseases
  • We are working to implement the cost-sharing waiver for claims with dates of service on or after March 1, 2020
    • Any relevant claims submitted after this date and before the change is implemented will be reprocessed

Are there any benefit limits for testing or treatment of COVID-19?

  • No. We are not reducing benefit limits due to this situation
  • Please check eligibility and benefits on HEALTHeNET

Is drive-through swabbing for COVID-19 covered?

  • Drive-through specimen collection for COVID-19 testing performed by hospitals and physician offices potentially providing this service, will temporarily be reimbursed and covered at a $0 cost-share for Commercial, Medicare Advantage and ASO members 
  • To ensure claims are processed appropriately, the following codes must be billed along with diagnoses codes Z03.818 or Z20.828:
    • 99000 or 99001
  • Claims will be processed for drive-through collection services dating back to March 1, 2020
  • Please note: These codes should be billed when swabbing is the only service performed; do not include any additional lab or office visit codes

Can pharmacies provide diagnostic testing?

  •  Pharmacists may temporarily conduct COVID-19 diagnostic testing for BlueCross BlueShield members that meet clinically-appropriate testing guidelines and have an order from their doctor at New York State pharmacies through September 19, 2020 which may be extended based on regulatory guidelines
  • Please contact BlueCross BlueShield at (716) 887-2054 or 1-800-666-4627 prior to submitting claims for COVID-19 testing to review qualifications, requirements and the claims submission process

What are the turnaround times for testing?

  • Due to an increased nationwide demand for testing at this time, Quest and other laboratories are experiencing delayed turnaround times for non-urgent testing
  • Please continue to refer to NYSDOH guidelines to prioritize testing for your patients

Telehealth Coverage & Billing

Can I offer telehealth services to my patients?

  • We are strongly encouraging our members to use their telehealth benefit to avoid leaving their homes and promoting the spread of the coronavirus
  • In support of this, we are temporarily expanding access to telehealth for our members
  • We are temporarily waiving cost-shares and reimbursing for any clinically appropriate claims (not just limited to Evaluation and Management service codes) billed with an 02 place of service for your BlueCross BlueShield fully-insured Commercial and Medicare Advantage patients
  • Please Note:
    • Providers can bill any code with an 02 place of service as long as it’s clinically appropriate and medically necessary
    • BestPractice Providers  - Four telemedicine codes were temporarily removed from capitation to pay Fee for Service (see below); all other capitated codes will continue to be capitated, even if billed with 02 place of service
    • We will reimburse for both video and telephonic services, but a SOAP note must be documented in your EMR
    • There are no restrictions on specialty types that can bill for telehealth services
    • The New York Department of Financial Services is mandating that providers do not bill these patients any deductible, copayment, or coinsurance (for dates of service on or after March 16, 2020)
    • Many codes were previously included in payment for other services (No Separate Fee); but will be temporarily paid as Fee for Service
    • For Medicare patients: telehealth visits still require a GT modifier and preventive visits require both audio and video components
    • Telehealth claims as noted above will be processed for services dating back to March 16, 2020
      • Any relevant claims submitted after this date and before the change is implemented will be reprocessed
  • Effective immediately, BlueCross BlueShield will be temporarily implementing code edit changes related to National Correct Coding Initiative (NCCI), Procedure to Procedure (PTP), and Medically Unlikely Edits (MUE) put in place by the Centers for Medicare & Medicaid Services (CMS) during the COVID-19 emergency period
  • We will continue to monitor the COVID-19 situation and re-evaluate coding guidance as directed by CMS
  • To confirm code edits please log into our website

Can non-qualified physicians (nursing team, speech language or physical therapists, dieticians, etc,) provide telehealth?

  • We recognize COVID-19 testing and treatment may require the support of your full health care team (for example nursing team, speech language or physical therapists, dieticians, etc.)
  • We are temporarily reimbursing telehealth services provided by qualified non-physicians
  • This includes CPT codes 98967, 98968, 98970-98972, 99421-99423, G2010, G2012, G2061-G2063 when billed with place of service of 02
  • These were previously included in payment for other services (No Separate Fee)
  • Please note: claims for services rendered by your nursing team need to be electronically billed under the NPI of the supervising physician
  • Please note: Telehealth claims as noted above will be processed for services dating back to March 16, 2020
    • Any relevant claims submitted after this date and before the change is implemented will be reprocessed
  •  Click here to view the full list of codes, descriptions, requirements and rates
    • To further promote the use of telehealth, we increased rates for Evaluation and Management telehealth services through December 31, 2020
    • We notified providers on March 24, in accordance with our 90 day contract notice requirements, that the rate increases and the expansion of certain covered services will be in effect for 90 days in response to the COVID-19 emergency and may be extended based on further regulatory guidance
  • In addition to telehealth services your office may offer, many of your BlueCross BlueShield patients can access telemedicine through Doctor on Demand® with no member out-of-pocket costs
  • You can direct them to visit DoctorOnDemand.com to get started

Will telehealth visits be capitated for primary care providers that participate in BestPractice?

  • For primary care offices that participate in BestPractice, certain telephonic CPT codes are capitated in your monthly base payment
  • This includes CPT codes 98966 and 99441-99443
  • We are temporarily removing these codes from capitation and will pay these as Fee for Service; all other capitated codes will continue to be capitated, even if billed with 02 place of service
    • Please note: Telehealth claims as noted above will be processed for services dating back to March 16, 2020
  • Click here to view the full list of codes, descriptions, requirements and rates
  • To further promote the use of telehealth, we increased rates for Evaluation and Management telehealth services through December 31, 2020
    • We notified providers on March 24, in accordance with our 90 day contract notice requirements, that the rate increases and the expansion of certain covered services would be in effect for 90 days in response to the COVID-19 emergency and may be extended based on further regulatory guidance

Can telehealth be performed on non-HIPAA compliant platforms (FaceTime, Skype, etc.)?

  • Yes. CMS has temporarily expanded Medicare telehealth to include non-HIPAA compliant virtual platforms until CMS revokes the 1135 waiver
  • This measure allows for increased flexibility and efficiency amid the COVID-19 outbreak
  • We fully support this new measure and expanded telehealth access for your Medicare Advantage and Commercial BlueCross BlueShield patients

Can Annual Wellness Visits be done through telehealth?

  • We are supporting the Centers for Medicare and Medicaid Services (CMS) 1135 waiver to expand Medicare telehealth services for your BlueCross BlueShield patients
  • This includes allowing you to conduct Annual Wellness Visits (AWVs) on your Medicare Advantage patients through non-HIPAA compliant platforms until CMS revokes the 1135 waiver
  • Please note: use of both audio and visual components are required when conducting a telehealth AWV
  • We will continue to reimburse at the same rate for any Vatica Well365 Plus or non-Vatica AWV
  • The Vatica Well365 Plus tool has been enhanced to assist in completing telehealth AWVs, including the addition of specific diagnosis codes related to COVID-19
  • Use CPT code G0438 for initial AWV or G0439 every year after initial AWV
  • GT modifier must be used in addition to 02 place of service code, if using Vatica, you must also use a CG modifier
  • If you are not set up with Vatica and would like to be, contact your practice account manager
  • You can review AWV reimbursement rates by logging on here
  • Click here for resources and guidance on providing telehealth AWVs

Can pediatric well visits be done through telehealth?

  • Yes. In the interest of continuing to provide care to patients during the COVID-19 outbreak, we will still provide full reimbursement for pediatric well visits that are conducted through telehealth for your BlueCross BlueShield patients
  • Effective March 16, 2020, we are reimbursing at the same rate for any telehealth pediatric well visit for patients up to and including 19 years old as long as:
    • An 02 place of service code is included
    • It is clearly documented in your EMR that an in-office physical was not conducted due to COVID-19
  • Please note: while not required, use of both audio and visual components are encouraged when conducting a telehealth pediatric well visit
  • We encourage well visits for patients under 2 years old be conducted in-office or postponed based on your assessment of patient-specific needs.
  • Once federal and state regulations for COVID-19 are lifted, we encourage you to bring your patients into the office for a physical and any recommended immunizations, tests or treatments
  • Reimbursement for a physical was included in your payment for the telehealth well-child visit and an additional payment for that portion of the visit will not be included for the in-office visit
    • Note: When conducting an in-office physical it must be documented in your EMR that the visit is a physical follow up due to COVID-19 and indicate the date of the telehealth child well visit
      • Physicals can be combined with a sick visit, but you must bill for the sick visit only using codes 99213-99215
      • If the patient is coming in for a vaccine you must bill for the vaccine only, even if a physical was conducted
      • If your EMR allows you to conduct a physical without a billing code, you can document as a chart update
      • If your EMR does not allow a physical without documenting a CPT code, you must use 99358 to ensure the patient will not incur a cost-share for this visit
  • Immunizations will continue to be reimbursed at the current rates
  • We notified providers on March 24, 2020 in accordance with our 90 day contract notice requirements that the rate increases and the expansion of certain covered services would be in effect for 90 days in response to the COVID-19 emergency and may be extended based on further regulatory guidance
  • Any relevant claims submitted after March 16, 2020 and before the change is implemented will be reprocessed

Can adult well visits be done through telehealth?

  • Yes. We will continue to provide full reimbursement for well visits conducted through telehealth for your BlueCross BlueShield patients
  • Effective March 16, 2020, we are reimbursing at the same rate for any telehealth adult well visit for non-Medicare patients aged 20+ as long as:
    • An 02 place of service code is included
    • It is clearly documented in your EMR that an in-office physical was not conducted due to COVID-19
  • Please note: while not required, use of both audio and visual components are encouraged when conducting a telehealth well visit       
  • Once federal and state regulations for COVID-19 are lifted, we encourage you to bring your patients into the office for a physical and any recommended immunizations, tests or treatments
  • Reimbursement for a physical was included in your payment for the telehealth adult well visit and an additional payment for that portion of the visit will not be included for the in-office visit
    • Note: When conducting an in-office physical it must be documented in your EMR that the visit is a physical follow up due to COVID-19 and indicate the date of the telehealth adult well visit
      • Physicals can be combined with a sick visit, but you must bill for the sick visit only using codes 99213-99215
      • If the patient is coming in for a vaccine you must bill for the vaccine only, even if a physical was conducted
      • If your EMR allows you to conduct a physical without a billing code, you can document as a chart update
      • If your EMR does not allow a physical without documenting a CPT code, you must use 99358 to ensure the patient will not incur a cost-share for this visit
  • Immunizations will continue to be reimbursed at the current rates

When will expanded telehealth coverage end?

  • At this time, the $0 cost-share for telehealth services for your fully-insured Commercial and Medicare Advantage patients will end on December 31, 2020
  • However, we do expect our members will continue to seek virtual care beyond the state of emergency
  • Please advise your self-insured patients to check with their group administrator for coverage details
  • Please advise your Federal Employee Program (FEP) patients to visit FEPblue.org/coronavirus-updates for coverage details
  • We’re closely monitoring regulatory guidelines to decide whether or not to extend the expansion of coverage and reduced restrictions for telehealth

How do I bill for mental health services for patients who are considered essential workers?

  • Effective May 2, 2020, we are temporarily waiving any cost-share (excluding HSA-qualified plans) for all fully-insured BlueCross BlueShield members for outpatient, in-office and telehealth mental health services performed by an in-network provider through September 28, 2020
  • After September 28, 2020, in-office and outpatient services will be subject to a patient’s regular cost-share
  • Cost-shares for telehealth mental health services performed after September 28, 2020 will continue to be waived through December 31, 2020
  • Please advise your self-insured patients to check with their group administrator for coverage details

Treatment 

If my patient tests positive for COVID-19, will the treatment be covered?

  • Yes. Effective April 1, 2020 through December 31, 2020, we are waiving all copays, coinsurance, and deductibles (including deductibles on HSA plans) for treatment delivered to any of your  BlueCross BlueShield fully-insured Commercial and Medicare Advantage members
  • We will also implement this policy for self-funded customers who elect to offer this coverage

What codes should I bill for treatment of the coronavirus?

  • We are working closely with the federal and state officials to support the most appropriate and uniform coding guidance for COVID-19 testing
  • At this time, we are recommending that providers use the following diagnosis code for treatment related to the coronavirus as of April 1st
    • U07.1 - 2019-nCoV acute respiratory disease

Is there a treatment for COVID-19?

  • Currently there is not an FDA-approved treatment available for COVID-19, however great efforts are being made toward vaccine development and clinical trials are underway
  • The FDA has issued an Emergency Use Authorization (EUA) for the use of convalescent plasma on August 23, 2020 and for Gilead’s investigational drug remdesivir on May 1, 2020 as a treatment for COVID-19 in hospitalized patients
    • Please note: an EUA is not the same as FDA-approval; the safety and effectiveness of remdesivir and convalescent plasma for the treatment of COVID-19 is still under investigation and has not been approved by the FDA at this time
  • If your patient has received convalescent plasma or remdesivir treatment outside of a clinical trial, we will cover the use of the therapy as part of the inpatient stay
  • The US Government will coordinate the distribution of remdesivir doses to hospitals in areas that are most severely impacted by COVID-19
  • Our clinical pharmacists have longstanding processes in place to quickly review the safety and effectiveness of any new drugs approved by the FDA that may emerge as treatment for COVID-19
  • As new treatments for COVID-19 are developed, we will ensure that our members have access to medically necessary medications and treatments through their existing benefits
  • There are a number of other medications and treatments that are currently being studied for the treatment of COVID-19

Pharmacy

How can my patients get a longer supply of prescription medication?

  • We encourage them to use their mail order benefit to obtain a 90-day supply of their prescription medication
  • If they have an emergent need to refill your prescription earlier, the dispensing pharmacist may be able to request an emergency waiver
  • Our goal is to ensure that your patients can access medications when they need them by avoiding medication stockpiling
  • If your patients have additional questions about a prescription, they can contact our pharmacy service team by calling the number on the back of their member ID card

How do my patients use their mail order benefit to obtain a 90-day supply of prescription medication?

You can order 90-day prescriptions from Express Scripts the following ways:

  • ePrescribe: For the fastest service, submit prescriptions electronically. For more information, go to the Express Scripts PharmacySM

  • Online/Mobile App: Log in to express-scripts.com or the Express Scripts Mobile App, choose the medicine you want to be delivered, add it to your cart, then check out.

  • Fax: Providers can call 1-888-327-9791 for faxing instructions

  • Your patients can visit bcbswny.com/pharmacy and log in to their member account to manage prescriptions, or contact our pharmacy service team by calling the number on the back of their member ID card

How can you ensure their prescriptions will continue to be available?

  • BlueCross BlueShield monitors guidance from the Federal Drug Administration (FDA), as well as guidance from local, state and federal government and health officials
  • Currently, we have not received confirmation of any medication shortages related to COVID-19, but will respond swiftly to any updates we may receive from the FDA and our pharmacy partners
  • Should BlueCross BlueShield be alerted to a potential shortage of critical medications, we are prepared to:
    • Work with our Pharmacy Benefits Manager, Express Scripts, to strengthen community pharmacists’ ability to provide early medications if needed; and
    • Make benefit or formulary changes to make alternative medications available to your patients if necessary

Administrative Support

Are you reducing or removing medical preauthorization in this state of emergency?

  • Yes, to help reduce administrative burden on all providers, we will be removing preauthorization, concurrent, and retrospective review for all provider types, facilities, and specialties for 90 days
  • This includes all inpatient and outpatient medical services reviewed by our plan and our delegated partners
    • Note: Hospitals should use their best efforts to provide 48 hours’ notice to us after an admission, and include information necessary for us to assist in coordinating care and discharge planning
    • We may retrospectively review these services after 90 days
  • Although we are removing preauthorization, concurrent, and retrospective review, providers should continue to follow appropriate medical necessity
  • We are working to implement this change for claims with dates of service on or after March 20, 2020 through June 18, 2020
  • We will continue to work with providers, local and state officials, to monitor the necessity of this temporary change and may choose to extend if necessary

What do I need to do if I am already credentialed with BlueCross BlueShield, but I am going to be working in an alternative location during the virus outbreak (assisting in a hospital or other clinic)?

  • You will need to change your location with us
  • Given the Governor’s interest in potentially bringing retired and/or otherwise employed health care professionals into service in hospitals, we will be working as quickly as possible to make any requested modifications to BlueCross BlueShield credentialing
  • Here are instructions on how to change location on your credentials with us:
    • Access the Provider Demographic Change form to add a new location with a current group or an existing group; these forms can be found on the provider website here
    • Please note:
      • Section II: Adding location should be completed to reflect the effective date and Tax ID
      • Section III: Address information should be added here
      • All completed forms should be signed and dated on page 2
  • Completed forms should be returned:
email example

How do I get credentialed with BlueCross BlueShield quickly as a new provider (newly graduated, temporarily working in a clinic/hospital)?

  • We will expedite credentialing for new providers.
    • For providers not currently credentialed with us:
  • Ensure the CAQH profile is updated by provider and include current malpractice insurance at the CAQH Provider Login Page
  • Due to Governor Cuomo’s Executive Order #202, from March 23 to April 22, we are temporarily waiving the usual requirement for NPs and PAs to complete a Nurse Practitioner Acknowledgement/Agreement Form and/or Supervision Form
  • If enrolling a Certified Registered Nurse Anesthetist or Registered Nurse First Assistants, the Supervision Form must still be completed

How to reduce administrative burden through Secure File Transfer (SFT)?

  • Secure File Transfer (SFT) is a method of securely uploading and downloading medical record files from your desktop using a major web browser (Chrome, Firefox, and Internet Explorer). Sending medical records to us via SFT is secured through Hypertext Transfer Protocol Secure (HTTPS) so that your data is protected.
  • This is the easiest and most cost-effective way to review medical records and offers the least amount of disruption for your practice

What support can you provide for patients that are feeling stressed or concerned?

  • Visit the New York State Office of Mental Health for their guidance for individuals who are feeling stressed about the Coronavirus
  • Many behavioral health providers offer telemental health services, so you can direct them to their current behavioral health provider if they offer telemental health
  • In addition to telehealth services your office may offer, many of your BlueCross BlueShield patients can connect with a psychologist or psychiatrist confidentially through telemedicine powered by Doctor on Demand® with no member out-of-pocket costs
  • Go to our Behavioral Health Care Management webpage for contact information and community resources

What support can smaller practices receive during the COVID-19 Outbreak?

  • The recently passed federal CARES Act offers several temporary, emergency relief programs to provide support to small businesses during the COVID-19 outbreak
  • You can apply for a financial relief loan to help you maintain your employees and continue providing care to your patients
  • To be eligible to apply, your practice must have less than 500 employees 
    • Please note: In some cases, you may need to provide your current payroll expenses
  • Click here for more information or to apply for assistance

Access your Provider account 24/7

Stay Connected

Additonal COVID-19 Resources

Connect to a doctor, any day with Telemedicine hosted by Doctor On Demand