Utilization Management: Coverage and Denial Processes
To: All Providers
Coverage Decisions Based on Appropriateness of Care
BlueCross BlueShield bases medical necessity decisions on the appropriateness of care and services. Coverage decisions are based on the benefits and provisions contained in patients’ contracts. We do not reward or offer incentives to practitioners, providers, or staff members for issuing denials or for encouraging inappropriate under-utilization of care.
Discussing an Adverse Determination
Practitioners who would like to discuss a denial decision based on medical necessity with our physician reviewers may do so by calling 1-800-677-3086.
You may also discuss the adverse determination with our physician reviewers at the time you are notified by phone of our determination. You may request the criteria used by Utilization Management to render our decisions by calling the number above or sending a written request to:
BlueCross BlueShield of Western New York
Attn: Utilization Management
PO Box 80
Buffalo, NY 14240-0080
Working with Us
We want to hear from you! Have a topic request for the next Blue Bulletin? Email us
Stay in Touch! Sign up to receive emails for provider news and information