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Reminder: Working with BetterDoctor

Date:
July 26, 2022

Highmark Blue Cross Blue Shield of Western New York partnered with BetterDoctor in 2020 to help keep our network provider information current. As part of our network, you can expect to receive emails from BetterDoctor. Your office may also receive a request from BetterDoctor to validate your information online.

If you don’t respond to BetterDoctor’s outreach, there may be a delay in your claims processing, and it may make it harder for patients to find you in our provider directory.

You can contact BetterDoctor’s Customer Service Team by emailing support@betterdoctor.com or by calling 1-844-668-2543.

Recent Articles

  • Provider Resource Center to Replace Legacy Provider Website on February 1, 2023
    Beginning on February 1, 2023, we will be redirecting those visiting our legacy provider website (bcbswny.com/provider) to the Highmark Provider Resource Center (PRC). The timing of this transition will occur after all Highmark BCBSWNY patients have been moved onto Highmark’s system in January 2023. In this article, you can learn more about this change and how to access important resources on the PRC.
  • New Phone Self-Service Tools
    To help reduce Provider Service call wait times, we’ve introduced new self-service phone tools. When you call Provider Service at 1-800-950-0051, you will hear new voice prompts to help you access patient information, including claims status, eligibility, and benefits without speaking to a representative.
  • Virtual CME Opportunities
    As you consider how to complete required Continuing Medical Education (CME) before the end of the year, we are happy to offer some new CME opportunities. You can earn up to 6 CME credits online at no cost through Highmark’s Population Health University and Coding and Quality Knowledge College. In this article, you can register for online modules, as well as an October webinar.
  • 2023 Vatica Incentive Payment Changes
    Starting January 1, 2023, incentive payments for Vatica Annual Wellness Visits (AWV) will be paid directly from Vatica Health. Payments will be made monthly. This change creates a more streamlined process and eliminates the possibility of incentive payment discrepancies. Here, you can access updated billing grids and view coding guidance.
  • Utilization Management: Coverage and Denial Processes
    Understanding coverage and denial decisions and knowing the right steps to take after an authorization is denied will help your patient get the right care at the right time. This article provides further guidance on the appeal process after an authorization denial.

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