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Medical Protocol Updates Available Online

Date:
October 24, 2019

To: All Providers

We recently reviewed 54 medical protocols.

These will be posted online on or before October 31, 2019 and will have an effective date of December 1, 2019, unless otherwise noted. 

  • Please refer to the cover letter for brief summaries of new or changed protocols
  • Please note that some of the protocol updates may not pertain to all members 
  • If you need help finding specific protocol updates, please contact Provider Service at 1-800-950-0051 or (716) 884-3461

Recent Articles

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  • New Digital Provider and Facility Reference Manual
    We’ve upgraded our Provider and Facility Reference Manual, which is now available in digital format. The new manual offers a better, more interactive user experience. Here, we highlight some of the new features.
  • Updates to Screening for Hepatitis C Virus (HCV) in Adults
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  • Update to Spine Preauthorization Process
    To help streamline the preauthorization process for spine procedures and injections, all these requests will be submitted directly to our Utilization Management Department beginning October 1, 2020. We will no longer require any requests to be submitted through Palladian Health.
  • Care at Home Expanded for Medicare Advantage Patients
    Beginning on July 7, more Medicare Advantage patients will be eligible to enroll in a new extension of the Care at Home program -- Care at Home℠ On Call -- which offers some urgent care in-home services. Care at Home On Call will be offered to newly enrolled Medicare Advantage members.

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