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Addressing Social Determinants of Health During COVID-19

May 21, 2020

The COVID-19 pandemic is likely to further stress the social determinants of health (SDOH) that already affect the overall health and well-being of some of your patients.

Social determinants can include:

  • Access to food, transportation, and community resources
  • Housing and living conditions
  • Socioeconomic status
  • Social support

Addressing SDOH can eliminate barriers to health and promote long-term wellness. 

How BlueCross BlueShield Can Help

Our care management team has always helped our members in need. During the COVID-19 situation, we are conducting proactive member outreach to connect members with appropriate resources. 

We have recently coordinated help for BlueCross BlueShield patients, including:

  • Meals on Wheels delivery
  • Transition to mail-order prescriptions
  • Connection to Special Education services
  • Behavioral Health support for a broad variety of issues

How to Refer Patients into Care Management

We understand this is a busy time for provider offices and we’ve made the referral process easy for you. If you think one of your BlueCrossBlueShield patients could use our help, please refer them into our care management program by calling 1‑877‑878‑8785, option 2. 

Our team of care managers and social workers are ready to assist in locating services and connecting your patients with resources. Click the links below for more information.

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Additional Resources

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