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Health Education Resources

Want to know how we protect your privacy? Wondering what your rights and your responsibilities are as a BlueCross BlueShield of Western New York member? You'll find the answers you need to these questions, as well as a variety of others, below.

Compliance & Quality Information

Find a variety of information about different quality health programs, case management programs, health promotion programs, and more. 

Cultural and Language Resources

  • Department of Health: Office of Minority Health
    Find out about the U.S. Department of Health and Human Services' Office of Minority Health (FOMH). Along with health promotion and risk reduction issues of special concern to minority populations, FOMH also offers workshops to organizations.

    Multiple Language Health Brochures
    Electronic access to over 200 health education brochures in 24 different languages.

    CDC Languages
    This web site provides information in the seven most common languages spoken in the United States. There also are links to 15 additional languages with the respective health-information documents in English.
     

Grievance Procedure Info (Looking Out for You)

BlueCross BlueShield of Western New York has implemented a formal process for reviewing grievances and appeals from our members. This process offers a uniform approach, along with equal treatment of all grievances and appeals.

There are many available resources throughout the Erie County region that offer transportation services for individuals. To learn more, please view the Transportation Services document which provides additional information.

 

Transportation for Our Members

Speak Up for Yourself

The Joint Commission's award-winning patient safety program is educational and informative. The topics included are:

  • Help prevent errors in your care
  • Help avoid mistakes in your surgery
  • Information for living organ donors
  • Five Things you can do to Prevent infection
  • Help avoid mistakes with your medicine
  • What you should know about research studies
  • Planning your follow-up care
  • Help prevent medical test mistakes
  • Know your rights
  • Understanding your doctors and other caregivers

More information on The Joint Commission's Speak Up program is available online at: www.jointcommission.org. You can also call 1-877-878-8785 (toll free) and leave a message detailing your request, and a copy of your request will be sent to you.

Learn more