Is telemedicine right for me?
Getting sick doesn't mean everything else in your life stops. Doctor On Demand by Included Health is at your convenience the next time you feel under the weather.

I'm constantly busy at work. Thankfully, I can get a consultation done in my office during my break.


I went on vacation in an area where the closest urgent care was 45 minutes away. Instead of having to drive, I got the care I needed using the app.


My son got too sick to take out one Sunday, so I logged on to Doctor On Demand and got connected with a physician within minutes.

If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.
The Blue Cross®, Blue Shield®, and Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. Doctor On Demand by Included Health is a separate company that provides telemedicine services to Highmark Blue Cross Blue Shield of Western New York members.

What is telemedicine?
Register and set up a visit
Looking for something else?
Doctor On Demand support

1-800-997-6196 (TTY 711)
Please note: Children under the age of 18 cannot create an account, a parent or guardian would create the account and select "My Child" or "Someone Else" as the individual receiving the consultation. The parent/guardian and child would attend the consultation together.