Primary Care Doctor
It’s best to contact your primary care doctor first for non-emergencies — they know your health history and can recommend the best course.
If you are feeling ill, visit your primary doctor's website to set up a telehealth visit. If you have questions, contact them directly. This virtual visit can be done from a smartphone, tablet or computer.
Telemedicine by Doctor on Demand®
If you do not have a primary care physician, we're here to help. As a BlueCross BlueShield member, you have access to Doctor on Demand, which gives you access to board-certified physician.
To get started, download the Doctor on Demand app or view the step-by-step instructions on how to set up a virtual visit.
Member Support and Tips
Highlights of Your Benefits Related to COVID-19:
- No cost to members for COVID-19 diagnostic tests as prescribed by your doctor
- We encourage members to use your mail order benefit to obtain a 90-day supply of your prescription medication
- Home delivery available for up to 90-day supply of medication at one time
Telemedicine should not replace your primary care physician.
The Blue Cross®, Blue Shield®, and Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. Doctor On Demand® is a separate company that provides telemedicine services to BlueCross BlueShield of Western New York members. Doctor On Demand is a separate company that provides telemedicine services to BlueCross BlueShield of Western New York members.