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Medicare - Contact Us

Already a Member?

Speak to our Blue Concierge service team
1-800-329-2792 (TTY 711)

October 1 - March 31
8:00 a.m. - 8:00 p.m., 7 days a week
 


April 1 - September 30
8:00 a.m. - 8:00 p.m., Monday - Friday



Shopping for a Medicare Plan?

Speak to one of our benefit consultants

1-833-735-4511 (TTY 711)
 

October 1 - December 31
8:00 a.m. - 8:00 p.m., 7 days a week
 


January 1 - September 30
8:00 a.m. - 8:00 p.m., Monday - Friday



Online Form
Securely submit your message to our customer service team. 

By Mail
BlueCross BlueShield of Western New York


P.O. Box 80

Buffalo, NY 14240-0080

Online Chat

Do you have a question about enrolling in one of our Medicare Advantage plans? We're happy to answer your questions.
 

Meet with Us

Meet one-on-one with a representative at a time that is convenient for you. Visit one of our new, conveniently located Medicare Centers or view a list of upcoming meetings.

Request Information
You can request a complimentary Medicare Advantage brochure and more by simply completing our online information request form or you can give us a call at 1-833-735-4511 (TTY 711). We will send the information requested to the address you provide.

We are available Oct. 1 - Dec. 31, 8 a.m. to 8 p.m., 7 days a week; Jan. 1 - Sept. 30, 8 a.m. to 8 p.m., Mon. - Fri.

Medicare Questions?

We're here to help.

1-833-735-4511 (TTY 711)
Oct. 1 - Dec. 31, 8 a.m. - 8 p.m., 7 days a week
Jan. 1 - Sept. 30, 8 a.m. to 8 p.m., Monday - Friday

BlueCross BlueShield of Western New York (BCBSWNY) is a division of HealthNow New York Inc., an independent licensee of the Blue Cross and Blue Shield Association. BCBSWNY complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia linguistica, Llame al 1-833-735-4515 (TTY 711) 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-833-735-4515 (TTY 711) 

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Content Last Updated: October 1, 2019