Skip to main content
friends laughing


Contact Information

For existing members:


Toll Free:
1-800-329-2792 (TTY 711)

To speak with a Benefit Consultant
1-833-735-4511 (TTY 711)

By Phone

1-833-735-4511 (TTY 711)

October 1 - March 31: 
8:00 a.m. - 8:00 p.m., 7 days a week


April 1 - September 30: 
8:00 a.m. - 8:00 p.m., Monday - Friday

Online Form
Securely submit your message to our customer service team. 

Complete form

By Mail
BlueCross BlueShield of Western New York

P.O. Box 80

Buffalo, NY 14240-0080

Online Chat

Do you have a question about enrolling in one of our Medicare Advantage plans? We're happy to answer your questions.

Meet with Us

Meet one-on-one with a representative at a time that is convenient for you. Visit one of our new, conveniently located Medicare Centers or view a list of upcoming meetings.

Request Information
You can request a complimentary Medicare Advantage brochure and more by simply completing our online information request form or you can give us a call at 1-833-735-4511 (TTY 711). We will send the information requested to the address you provide.

Medicare Questions?

We're here to help.

1-833-735-4511 (TTY 711)
Oct. 1 - Mar. 31, 8 a.m. - 8 p.m., 7 days a week
Apr. 1 - Sept. 30, 8 a.m. to 8 p.m., Monday - Friday

BlueCross BlueShield of Western New York (BCBSWNY) is a Medicare Advantage plan with a Medicare contract and enrollment depends on contract renewal. BCBSWNY is a division of HealthNow New York Inc., an independent licensee of the Blue Cross and Blue Shield Association. BCBSWNY complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia linguistica, Llame al 1-833-735-4515 (TTY 711) 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-833-735-4515 (TTY 711)

Content last updated August 8, 2019.