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Health Programs

Your health is our priority, which is why we offer several  programs to help you live your healthiest life. Discover preventive services, fitness programs, health coaches, and other resources included in your membership.

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Medicare & HIPAA Forms

Find all the resources you need to manage your health care. These forms are useful for your Medicare membership, and include subscriber claims forms, coverage determination, HIPAA, and much more. 

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Medicare Centers

Three conveniently located Medicare centers are available for you to visit. Meet one-on-one with an experienced Medicare representative to talk through your options; we're happy to assist you.

Medicare Questions?

We're here to help.

1-833-735-4511 (TTY 711)
Oct. 1 - Mar. 31, 8 a.m. - 8 p.m., 7 days a week
Apr. 1 - Sept. 30, 8 a.m. to 8 p.m., Monday - Friday

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Prescription Drug Information

Search for a pharmacy, review the Medicare Formulary, Quantity Limits, Step Therapy, Medication Therapy Management guidelines and more.

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Telemedicine, hosted by Doctor on Demand

Connect to a doctor and be seen anywhere, anytime, using your smartphone, tablet or computer.

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Summary of Benefits

The Summary of Benefits provides a look at what we cover and what you are responsible for paying with each plan option. 

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Evidence of Coverage

The evidence of coverage booklet explains your member rights and responsibilities, what is covered, and what you pay as a member of one of our Medicare Advantage plans.

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Out-of-Network Coverage Rules

Learn how choosing between in-network and out-of-network doctors and facilities can affect how much you pay for your health care services.

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Exceptions & Appeals

If you want to request a coverage decision or make an appeal related to benefits and coverage for medical services and prescription drugs, including problems related to payment, this guide will walk you through the process. 

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Eligibility Requirements

To be eligible for enrollment in our Medicare Advantage plans, there are certain criteria you must meet. 

A division of HealthNow New York Inc., an independent licensee of the Blue Cross and Blue Shield Association. BlueCross BlueShield of Western New York is a Medicare Advantage plan with a Medicare contract and enrollment depends on contract renewal. This information is not a complete description of benefits. Call 1-800-329-2792 (TTY 711) for more information. BlueCross BlueShield of Western New York complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-833-735-4515 (TTY: 711).注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-833-735-4515 (TTY: 711).

Content last updated January 2, 2019.