Skip to main content
Doctor chats with happy patient

Add or Change your Primary Doctor

It's important to have a primary doctor who can help you stay healthy and provide services when you are sick. With a primary doctor on file, BlueCross BlueShield of Western New York can accurately process your claims and help you get the care you deserve. Whether you are choosing a primary doctor for the first time or need to change your current one, it's easy to do. 

Need help finding a doctor? We've created the Help Center to assist you in finding what you're looking for..

Find primary care in 4 easy steps!

one icon

Login to your member account, then enter a provider name, specialty, or browse by category. You can also refine your search by location, distance, gender, and more. Your results will be displayed by distance, starting with the providers closest to you.

two icon

In the results, eligible Primary Doctors will be labeled as a PCP. If you're sure this is the doctor for you, click on “Select as Your PCP.”

screenshot of selecting your primary doctor
three icon

Confirm your selection by clicking OK.  

selecting your pcp
two icon

If you have dependents, you can then choose whether to select this doctor as your own, or for a dependent. Subscribers can choose a primary doctor for dependents under 18-years-old.

screenshot of selecting your primary doctor

BlueCross BlueShield of Western New York (BCBSWNY) is a division of HealthNow New York Inc., an independent licensee of the Blue Cross and Blue Shield Association. BCBSWNY complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia linguistica, Llame al 1-833-735-4515 (TTY 711) 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-833-735-4515 (TTY 711) 

Y0086_MRK2318rev
Content last updated May 2, 2019