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Find care in 3 easy steps. 

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Log in to your online account. By logging in, search results will automatically be personalized to your plan and network. If you don't have an account, set one up here.

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To begin your search, enter a provider, specialty, facility, or medical procedure, or explore by category. You can also refine your search by location, specialty, distance, gender, and more.

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Click Search. Your results will be displayed by distance, starting with the providers closest to you.*

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Primary Doctor

I need help finding a primary doctor, where can I go?

Log in and use our Find a Doctor tool to begin your search for a primary doctor. You can search by location, specialty and more. Once you find a doctor, select them as your primary doctor.

Who was my last doctor?

Using the My Doctor Tool on your member dashboard, you can see your current or past Primary Doctor for you and eligible dependents.

Can I choose a primary doctor for dependents under 18-years-old?

Yes, the account's subscriber can choose and change a dependent's primary doctor. Simply preform a search and select them as your primary doctor. The final step allows you to choose which dependent to apply that doctor to. 

Can I choose a primary doctor for dependents over 18-years-old?

No, dependents over the age of 18 will need choose a primary doctor through their online account. To register for an secure online account, click here.

How can I select a Primary Doctor?

  1. Login to your member account, then enter a provider name, specialty, or browse by category. You can also refine your search by location, distance, gender, and more. Your results will be displayed by distance, starting with the providers closest to you.

  2. In the results, eligible Primary Doctors will be labeled as a PCP. If you're sure this is the doctor for you, click on “Select as Your PCP.”

  3. Confirm your selection by clicking OK.  

  4. If you have dependents, you can then choose whether to select this doctor as your own, or for a dependent. Subscribers can choose a primary doctor for dependents under 18-years-old.

Lab

Why can't I find the Quest location that I would normally use?

Not all Quest locations perform the same tests. Your favorite Quest location may not show up based on the type of test that your doctor or employer would like to perform.

Why do I need to schedule an appointment?

You don't need to schedule an appointment, but scheduling an appointment saves you time. Additionally, scheduling an appointment ensures that the Quest location you have chosen can accommodate the type of testing you need.

If you choose not to schedule an appointment, know that our locations are busiest in the early morning. (This is when patients who are required to fast for testing often choose to arrive.) Your wait may be shorter after 10 A.M. and you may want to consider arriving after that time.

Can I schedule an appointment for a family member?

Yes you can. While scheduling an appointment, in the section that asks you "Who is coming in for this testing?" type your family member's information.

Dental

How can I find a dentist who practices a particular specialty?

There is a search bar at the top of each page where you can search by a provider’s specialty. As you type, you will see a list of options that match your search. If you’re not sure of the exact specialty you are looking for, you can start on the home page by choosing the type of care you are searching for. The tool will guide you through the options available, ultimately providing you with a list of providers that match your needs.

Does my plan have dental coverage?

While everyone can find a dentist using our tools, please consult your benefits to find out if you have dental coverage.

Vision

How do I know which network to choose?

Use the “Select” network to search for vision providers.

Can I search for a specific brand of eyewear before selecting my doctor?

By choosing “Select Brands” in the “What else is important?” drop down menu, you are able to select the specific brand of eyewear that you prefer.

How do I know if EyeMed is covered by my plan?

To find out if EyeMed is included in your plan, please check your benefit summary or call the customer service number on the back of your Member ID card. 

Can I schedule an online appointment?

Some providers allow you to schedule an appointment online. You will be redirected to the provider's online appointment scheduling system. Please verify that the provider accepts your plan before receiving services.

I wear contact lenses. Will the tool help me narrow down my search?

Yes, the tool will allow you to search for doctors that can provide you with different types of eyewear including contact lenses, eye glasses, sunglasses, sports eyeglasses, and safety eyeglasses.

Cost Estimator

Who can search for cost estimates?

Any member with an on-line account (excluding Medicare) can search for a procedure and view cost estimations.

What type of information can I find through this tool?

You will see a list of providers in your area that perform this service and what the expected total cost and your personal out-of-pocket cost at each of these providers will likely be. As cost may vary by provider and location, you can look at the provider’s profile at each location and see a breakdown of how your cost is calculated with each provider.

How do I find my procedure cost?

Members of qualifying networks can find the cost of office visits, tests, and procedures.

  1. Enter your search criteria. As you type you will see a list of options that match your search listed under "Procedures". 

  2. Choose from the search results. You can then choose a common procedure type from the options displayed or search from an alphabetical list of available tests and procedures.

  3. Find estimated costs. When you select an office visit, test, or procedure, you will see a list of providers in your area that perform this service and what the expected total cost and your personal out-of-pocket cost at each of these providers will likely be. As cost may vary by provider and location, you can look at the provider’s profile at each location and see a breakdown of how your cost is calculated with each provider. Before you are treated, always confirm that the facility you choose is in your network, that the procedure is covered under your benefits plan, and that you get proper preauthorization when necessary.

Writing Reviews

Who can write a review?

Only logged in BlueCross BlueShield of WNY members can write a review.

Are reviews confidential?

Yes, all reviews are 100% confidential.

What types of providers can be reviewed?

As a member, you can write reviews for any of your in-network providers, including primary care doctors, specialists, facilities, and other health professionals.

Who can read patient reviews?

Any member or guest who searches for a provider using our Find a Doctor tool can view patient reviews.

Are reviews moderated?

Yes, all written comments are reviewed before they are published. Moderators review comments to ensure that they do not violate the Conditions of Use. A comment may violate this for any of the following reasons: violation of a third party’s rights, abusive content, illegal activity, spamming, commercial solicitation, and more.

Remember, the purpose of posting a provider review is to help other members — not to harm a doctor, provider, or their practice. Comments that violate the Conditions of Use will not be published.

How can I write a review?

  1. Login to your member account. You must be logged in order to create a review.

  2. Go to the ‘Find a doctor’ tool, and search for your doctor.

  3. Write your review by clicking "Review this provider," or  "Be the first member to review"

  4. Submit your review!

Frequently Used Tools

*If you would like a copy of the Medicare Advantage provider and pharmacy directory mailed to you, please call customer service at 1-800-329-2792, TTY 711. We are available Oct. 1 — Mar. 31, 8 a.m. to 8 p.m., 7 days a week; Apr. 1 — Sept. 30, 8 a.m. to 8 p.m., Mon. — Fri.

A division of HealthNow New York Inc., an independent licensee of the BlueCross BlueShield Association. BlueCross BlueShield of Western New York is a Medicare Advantage plan with a Medicare contract and enrollment depends on contract renewal. This information is not a complete description of benefits. Call 1-800-329-2792 (TTY 711) for more information. BlueCross BlueShield of Western New York complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-833-735-4515 (TTY: 711).注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-833-735-4515 (TTY: 711).

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Content last updated May 2, 2019