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Considering Surgery?

Welvie’s surgery decision support program can help.

Welvie℠ is an online surgery decision support program that helps you decide on, prepare for, and recover from surgery. You’ll learn how to work with your doctor to understand all of your treatment options — both surgical and non surgical.

With Welvie’s help, you might decide to try a less-invasive treatment. However, if surgery is the decision, Welvie helps you understand what to expect — from pre operation preparations to recovery. And it’s available to you at no additional cost.

Plus, when you complete steps 1 — 3 of the program, you’ll receive a $25 Amazon gift card. The gift card offer is available once per member, per year.

Six steps to better results

Step 1: Starting your surgery decision off on the right foot.
Welvie helps you clearly understand your symptoms so you can make the most of your doctor’s visit and get the right diagnosis. Then, you can explore your treatment options.

Step 2: How to talk to your doctor (and listen, too).
Welvie shows you how to ask all of the essential questions before you have to make an all-important choice about your medical care.

Step 3: Is surgery the only answer? 

With Welvie in your corner, you can discover if an alternative treatment will work for you. If surgery is the answer, we can help you get the best outcome.

Step 4: Selecting a hospital is your call. Welvie helps you do it right.

Welvie guides you in selecting the right kind of hospital — they’re not all the same — and reminds you of some key questions to ask the doctors and nurses on your surgical team.

Step 5: OK. Now let’s get this over with.

When the plans have been made, Welvie walks you through the pre operation details. You can actually relax a bit knowing you’re well prepared and in good hands.

Step 6: Time to go home and get well.

The healing process begins.

*If you would like a copy of the Medicare Advantage provider and pharmacy directory mailed to you, please call customer service at 1-800-329-2792, TTY 711. We are available Oct. 1 — Mar. 31, 8 a.m. to 8 p.m., 7 days a week; Apr. 1 — Sept. 30, 8 a.m. to 8 p.m., Mon. — Fri.

Interested to know how much a procedure may cost?

Choosing a specific provider or facility matters.
Plan ahead with Health Care Cost Estimator

Welvie is only available to BlueCross BlueShield of Western New York Commercial and Medicare Advantage members. Members in ASO, FEP, and Medicaid plans currently do not have access to the Welvie tool. If you have questions about whether or not you have access to the Welvie tool, please call the number on the back of your member ID card.