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Member Resource Videos

Use these videos to help employees better understand their plan and the benefits available to them through BlueCross BlueShield of Western New York

video of person talking to doctor on phone

Doctor On Demand®

Telemedicine, hosted by Doctor On Demand® allows members to connect through live camera to a doctor 24/7 who can review symptoms and medications, perform an exam, recommend a treatment plan, and prescribe medication if necessary. 

video of someone holding their phone

EX Network

The Expanded, or EX Network brings together characteristics of a traditional POS and PPO network to provide local and national coverage for members who reside in our service area.

video of young boy in wheelchair


Welvie is an online surgery decision-support program that helps members decide on, prepare for, and recover from surgery. Members learn how to work with their doctor to understand surgical and non-surgical treatment options.

video of woman eating an apple


Livongo provides a convenient way for diabetic members to manage their diabetes with a smart glucose meter, unlimited testing supplies, and health coaching all provided at no member cost.