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For Individuals & Families

Customer Service

Call the telephone number listed on your member ID card, or call us toll free at 1-855-344-3425

Monday - Friday: 8:00 am - 8:00 pm
Saturdays & Sundays: Closed

Send Claims and Correspondence to:

BlueCross BlueShield of Western New York
PO Box 80
Buffalo, NY 14240-0080

Kaleida Health Customer Care

Toll Free: 1-888-654-1240
Local: 716-887-7188
TTY:711

Away From Home Care®/Guest Membership

1-800-544-2583

BlueCard

Find a participating Blue Plan provider or facility. 
1-800-444-2012 or visit bcbs.com

Health Advocate

A personal healthcare coaching and patient advocacy service you can call anytime you need help navigating the health care system.
1-800-359-5465

Crisis Services

716-834-3131

Fraud & Abuse Hotline

1-800-333-8451
reportfraud@bcbswny.com

Express Scripts® (Formerly Medco Pharmacy Services)

For questions on your pharmacy benefits.

1-800-939-3751

Telephone

Toll Free: (800) 544-BLUE (2583)
Local: (716) 884-2800
Monday - Friday: 8:00 a.m. - 7:00 p.m. 
Saturday & Sunday: Closed 

Online

Have a question or comment?

Securely submit your message to our Customer Service team

Corporate Address:
BlueCross BlueShield of Western New York

257 West Genesee Street

Buffalo, NY 14202-2657
 

Mailing Address:

BlueCross BlueShield of Western New York

PO Box 80

Buffalo, NY 14240-0080