Behavioral Health

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Welcome Behavioral Health. Find resources for your practice and patients, view patient assessments for behavioral health conditions, and print important documents.



Request policy and procedures regarding Behavioral Health authorization and utilization review.

>View the form. 

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BlueCross BlueShield of Western New York complies with the New York State Autism Mandate, Affordable Care Act, and Federal Parity provisions requiring health plans to provide specific coverage for Autism Spectrum Disorders (ASD), including Applied Behavior Analysis (ABA) and Assistive Communication Devices (ACD).


Not all benefit plans cover these services

Verification of benefits is necessary. To determine if ASD services are covered, call the provider service phone number on the back of your patient’s ID card.


Applied behavior analysis and assistive communication devices require preauthorization and medical necessity review.

> Read more


Learn about the transition to Managed Medicaid.

> View the presentation.


BlueCross BlueShield of Western New York is working with the NYS Health Plan Association to make available a variety of training programs through the Center for Practice Innovation at Columbia Psychiatry at the New York State Psychiatric Institute.  
> View the details.


These training options will be made available shortly after the Medicaid go live date of July 1, 2016. The course list provides more information on the courses and related educational credits. We will provide more information to you about accessing the courses as it becomes available to us.


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