Phone Icon

1-800-248-9296 (TTY 711)

October 1 - February 14: 8 a.m. - 8 p.m., 7 days a week
February 15 - September 30: 8 a.m. - 8 p.m., Monday-Friday

During non-business hours, your call will be answered by our automated phone system. A representative will return your call the next business day.



Chat Icon

By Online Chat

Do you have a question about enrolling in our Medicare sponsored health plans? 



Meet Icon

Meet with Us

Most meetings are informal, where you can meet one-to-one with a representative. View a list of upcoming meetings  




Sales Icon

Request a Complimentary Sales Kit

You can request a complimentary Medicare Advantage Sales Kit by simply completing our online information request form or you can give us a call at 1-800-248-9296 (TTY 711). We will send the information requested to the address you provide.



Email Icon



Mail Icon

By Mail

BlueCross BlueShield of Western New York
PO Box 80
Buffalo, NY 14240-0080


This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or copayments/coinsurance may change January 1 of each year. The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. You must continue to pay your Medicare Part B Premium.

Out-of-network/non-contracted providers are under no obligation to treat BlueCross BlueShield of Western New York members, except in emergency situations. For a decision about whether we will cover an out-of-network service, we encourage you or your provider to ask us for a pre-service organization determination before you receive the service. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. 

Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next.

BlueCross BlueShield of Western New York is a Medicare Advantage plan with a Medicare contract and enrollment depends on contract renewal.

Y0086_MRK1717 Approved
Content Last Updated December 15, 2016