As a BlueCross BlueShield of Western New York Medicare Advantage member, TruHearing™ is your vendor for routine hearing exams and hearing aids. You can call TruHearing™ to ask questions about your hearing benefits, schedule appointments, or to find a provider. It is important to remember that you must schedule all appointments for routine hearing exams and hearing aids through TruHearing™ in order to access your plan covered benefits.
Customer service representatives are available:
February 15 - September 30, Monday through Friday, 8 a.m. to 8 p.m.
October 1 - February 14, seven days a week, 8 a.m. - 8 p.m.
Looking to find a participating provider?
Participating provider locations can be found in our provider directory.
Frequently Used Tools
*If you would like a copy of the provider directory mailed to you please call customer service at 1-800-329-2792, TTY 711. We are available Oct. 1 - Feb. 14, 8 a.m. to 8 p.m., 7 days a week, Feb. 15 - Sept. 30, 8 a.m. - 8 p.m., Mon. - Fri.
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