Blue Cross Blue Shield of WNY


As a BlueCross BlueShield of Western New York Medicare Advantage member, TruHearing™ is your vendor for routine hearing exams and hearing aids. You can call TruHearing™ to ask questions about your hearing benefits, schedule appointments, or to find a provider. It is important to remember that you must schedule all appointments for routine hearing exams and hearing aids through TruHearing™ in order to access your plan covered benefits.

To contact TruHearing™ call: 1-844-319-7440 (TTY 1-800-975-2674)

Customer service representatives are available:

February 15 - September 30, Monday through Friday, 8 a.m. to 8 p.m.
October 1 - February 14, seven days a week, 8 a.m. - 8 p.m.


Looking to find a participating provider?
Participating provider locations can be found in our provider directory. 


Click here to view the 2017 provider directory

Click here to view the 2018 provider directory


Frequently Used Tools

>Find a Doctor or Facility

>Find a Pharmacy or Prescription Drug

>Find a Lab

>Find a Vision Provider

>Find a Dental Provider

>View the 2018 Medicare Provider and Pharmacy Directory*

>View the 2018 Retiree Pharmacy PD Pharmacy Directory


*If you would like a copy of the provider directory mailed to you please call customer service at 1-800-329-2792, TTY 711. We are available Oct. 1 - Feb. 14, 8 a.m. to 8 p.m., 7 days a week, Feb. 15 - Sept. 30, 8 a.m. - 8 p.m., Mon. - Fri.


Choosing a specific provider or facility matters.
Plan Ahead with HealthCare Cost Estimator

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