Blue Cross Blue Shield of WNY
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Need Assistance?


Let us help you in your Medicare journey. Choose an option below.


By phone

Call us at 1-800-248-9296 (TTY: 711)

October 1 - February 14 from 8 a.m. to 8 p.m., 7 days a week

February 15 - September 30 from 8 a.m. to 8 p.m., Monday - Friday


In person:

Meet with us one-on-one. We'll answer any questions you may have and help you find the plan that's right for you. Set up a meeting at


Request a sales kit

You can request a complimentary Medicare Advantage Sales Kit by simply completing our online information request form or you can give us a call at 1-800-248-9296 (TTY 711). We will send the information requested to the address you provide.


Your Guide to Medicare

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This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or copayments/coinsurance may change January 1 of each year. The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. You must continue to pay your Medicare Part B Premium.

Out-of-network/non-contracted providers are under no obligation to treat BlueCross BlueShield of Western New York members, except in emergency situations. For a decision about whether we will cover an out-of-network service, we encourage you or your provider to ask us for a pre-service organization determination before you receive the service. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. 

Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next.

BlueCross BlueShield of Western New York is a Medicare Advantage plan with a Medicare contract and enrollment depends on contract renewal.

Y0086_MRK1789 Approved
Content Last Updated March 17, 2017